A) We currently have one retail location in Joburg, which also serves as our HQ.  It carries a curated selection of gear (in lots of sizes!) and accessories and we have had visitors from around the world come and visit. Note that not all products listed on the website as in stock are available at the store. We operate multiple fulfillment centers to service online customers and the Joburg store operates utilizing a separate inventory.

A) When you place an order, an authorization is put on your card for the amount of your order. Your credit card will be charged within 24-48 hours after your order is placed (depending on your banking institution) or when your items ship, whichever comes first. There is one exception to this. For items marked as a “Pre-Order,” we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.